FAQ Corner

COVID-19 Update

This section was updated last on 12th June 2021

At present we are delivering to Most parts in India. Please enter your pin-code on checkout to find out if we deliver to your area or not.

All orders will face a delay in processing and a definite delay in shipping. Please bare with us during these difficult times as we are working as hard as we can on limited capacity.

GENERAL QUESTIONS

We ship to most locations in India, you can enter your pin code on checkout to see if we deliver to you. 

We accept cancellations within 2 hours of you placing the order. Once the 2 hour window passes the order goes into production and cannot be cancelled or altered.

You can cancel your order by emailing us at support@nookatyou.com /

Whatsapp us at +91-7358792364

All our Proudcts are designed and manufactured with ♥ in India

PAYMENT

Currently you can securely checkout of out website using Debit/Credit Card, Net-banking, UPI & Wallets. We also offer COD on certain items. 

You can also checkout using Sezzle where you buy now and pay in 4 equal installments over 4 weeks 

Not to worry, sometimes due to the bank servers being down there might be some issues in payment. Contact us and we will do our best to resolve the issue ASAP.

SHIPPING

We currently ship to most locations in India.

For International shipping, please reach out to our support at support@nookatyou.com / the chat bubble on your screen

PROCESSING TIMES -

Unframed / Rolled Art Ships Within 2 - 3 Days

Gallery Wrap & Framed Art Ships Within 3 - 4 Days

SHIPPING TIMES:

Shipping Times can be anywhere between 3 - 6 Days after processing your order.

(Please Note that Sometimes delays in shipping will occur due to circumstances beyond our control, but we will always keep you updated and will do everything in our power to get you your art on time)

We take extreme measures to ensure that your order is packed safely and securely and that it will reach you in mint condition. 

Rolled Art:

Our Unframed / Rolled art is first rolled between two sheets of protective art tissue paper and then covered in butter paper. Finally the art is rolled into our branded mailer tubes.

Framed Art:

Our framed art is first wrapped in wrapped in a protective film and then wrapped in multiple layers of bubble wrap. Finally the art is placed in a flat corrugated box filled with protective filling to avoid movement during shipment. 

CUSTOM MAP PRINTS

Yes! Our street map prints are not limited to one place or country. We can personalize them for any locality, area or city in the World*

* The only exception to this is Korea, as their laws prohibit sharing their map data with Opensource-contributors™.

It generally takes us 24-36 Business hours to create every mockup

You can make as many revisions you like but each change will take 18-24 business hours to make

While placing the order give us exact directions on how you would like for your map to look like by giving the

a) Exact location or address you would like to be centered in the map

b) Any additional information can be added in detail via. The checkout notes

c) If you would like to as further questions, once you place the order please send a Whatsapp message to +91-7358792364 with your order number and information or directions for your order.

RETURNS & EXCHANGE

Each art is made to order. What that means is only when an order is placed do we start working on printing, framing and packaging it. Hence, because of this we do not accept cancellations of orders once it has gone into production.

But we do accept cancellations within 2 hours of you placing your order. Once the 2 hour window has passed, we cannot accept cancellations of the same. 

Email : support@nookatyou.com

Whatsapp : +91- 7358792364

Please refer the answer above for reasons as to why we Cannot accept returns and exchanges

A lot of care and strenuous checking goes into each order. But due to circumstances out of our control sometimes the order gets damaged during shipping.

If you have received a wrong/defective product then please contact us within 48 hours of you receiving the product. The initial shipping cost is non-refundable. 

Please submit all tickets via. Call/Message/Email

i) Whatsapp us at +91-7358792364

ii) Email us at support@nookatyou.com / hello@nookatyou.com

iii) Chat with us using the chat bubble on your screen 

- For the return to be authorized, the order should be in the same condition as when you received it including the original packaging. 

- When sending us communication about the return please include the below information 

i) Subject Title - Return / exchange

ii) Reason for return 

iii) Order Number & date of receiving the order. 

iv) Please include any photo documentation with your request as visual aid to back up your claim. 

Please note that we accept returns within 48 hours of you receiving your order. After 48 hours we will be unable to process your request for return. 

We will accept returns/exchanges only if you have received the wrong product or if there is a defect in the quality of your product. 

Once you have returned the item back to us we will refund the money of the product you paid (Excluding shipping cost). 

Please send in your request for return / exchange within 7 days of receiving the order

ABOUT OUR FRAMES

Gallery wrap is an option that is only available for canvas where we use extra canvas fabric to wrap around the back to a wooden back board.

Our frames are 0.5 inch thick

Matte & Premium Luster paper comes framed with acrylic but Canvas being a fabric material comes without acrylic

All our framed art comes ready to hang, which means they come with hooks on the back board. So once you recieve the framed art it will be ready to hang.

CARING FOR YOUR ART

ROLLED PRINTS: Once you receive your prints in our tubes, carefully remove them and without touching the printed area (try using the corners & the back of the print) place them on a flat surface and let them naturally smooth out and fix the small creases that may have been caused during shipping.  

FRAMED PRINTS: We ensure your prints will be packed with utmost protection to ensure no damage arises during transport. Once you receive the framed prints, carefully remove the packing material and follow the care instructions card provided in the box.

DO NOT TOUCH THE PRINTED AREA

Where ever possible, do not touch any area on the page that has been printed on, and if possible handle with gloves to avoid smudging and creases. 

TAKE INTO ACCOUNT THE ENVIRONMENT WHERE YOUR PRINT LIVES

The environment around where your print lives plays a Very Big factor on the protection of your Wall prints. 

LIGHT - Make sure to keep your art away from direct sunlight (especially south facing light) , avoiding this might lead to yellowing of your print (This does not apply for laminated / framed prints) 

HUMIDITY -  Maintain a relative humidity between 35 and 55%; if humidity is too high the print can be damaged by mold or insects, but if it’s too low the paper can become brittle.

TEMPERATURE - keep prints in a cool environment. Don't hang prints near areas that get too hot or cold, like radiators, or air-conditioners. Warm or moist conditions accelerate deterioration and encourage mold growth and insect activity.

POLLUTION - Keep away from dust, dirt and other pollutants for the best protection. Light dust can be brushed away with a clean dry cloth. 

If you have any questions at all, we would be more than happy to answer them for you. Reach out to us at hello@nookatyou.com / Whatsapp : +91 7358792364

It would be extremely helpful to us if you could mention all the changes you'd like in one go as that would help you zero down on your design at a much quicker pace as we would make all the changes at once to your map.